-
Home
/
- Help & Support
Help & Support
How can we help?
Real help from people in the UK who can see your account. Monday to Friday, 9am to 5pm, and we aim to reply within four hours.
Website or email down? Check live service status first.
Popular topics
Find what you need
Get help
Message HostDingo support
Tell us what's going on and include your domain, so we can find your account straight away. Already a customer? Opening a ticket from your account works too.
- Support hours
- Monday to Friday, 9am to 5pm UK time
- Reply time
- We aim to reply within 4 hours during support hours
When is support available?
Monday to Friday, 9am to 5pm UK time. We aim to reply within four hours during those hours, and messages sent outside them are answered when we next open. The platform itself is monitored around the clock.
How do I open a support ticket?
Log in to your HostDingo account and choose Help Desk. Opening a ticket from your account lets us see your services straight away, so we can help faster.
How do I restore a backup?
Log in, open your hosting package and choose Timeline Backups. Pick the day you want and restore. If you'd rather we did it, open a ticket and we'll handle it.
How do I cancel?
There's no contract. Open a ticket or send us a message and we'll cancel at the end of your current billing period. In your first 30 days you can ask for a refund of your hosting fees.
Reviews
All sorted? Tell other small businesses.
If we've helped, a short, honest review on Trustpilot helps other people choose a host they can trust. It takes about a minute, and we read every one.